Privacy Policy

Last updated: December 15, 2025

This Privacy Policy describes how Svenar ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website and services.

1. Information We Collect

We collect information that you provide directly to us and data collected automatically.

• Personal Information You Provide: This includes your name, email address, shipping/billing address, phone number, and payment information when you create an account, make a purchase, or contact us.
• Automatically Collected Data (Log Data & Cookies): When you visit our site, we may automatically collect information such as your IP address, browser type, pages visited, and time spent on pages. We use cookies to manage your shopping cart, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders, including shipping and customer service.
• To manage your user account.
• To communicate with you about your order(s) and for our services (like customer support).
• To improve our website, products, and customer experience.
• To comply with legal obligations (e.g., retaining invoice data for the Dutch tax authority).

3. Legal Basis for Processing (GDPR/AVG)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

• Contract: Processing necessary to fulfill the sales contract with you (e.g., delivering your order).
• Legal Obligation: Processing required to comply with Dutch law (e.g., financial record-keeping).
• Legitimate Interest: Processing for purposes like website security, fraud prevention, and marketing our similar products/services, provided your interests do not override ours.
• Consent: For specific purposes like certain marketing communications, where we will ask for your explicit consent.

4. Data Sharing and Third Parties

We do not sell your personal data. We share information only with trusted third-party service providers strictly necessary to operate our shop, such as:

• Payment Processors (e.g., PayPal, your bank) to handle transactions.
• Shipping Partners (e.g., PostNL, DHL) to deliver your order.

These partners are obligated to protect your data and use it only for the services they provide to us.

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy, or as required by law. For example:

• Account data: Retained while your account is active.
• Order and invoice data: Retained for 7 years as required by Dutch tax law.
• Data for marketing based on consent: Retained until you withdraw your consent.

6. Your Data Protection Rights (GDPR/AVG)

Under the GDPR/AVG, you have the following rights regarding your personal data:

• Right of Access & Portability: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data under certain conditions.
• Right to Restrict Processing & Object: You can request we limit or stop processing your data.
• Right to Withdraw Consent: You can withdraw consent for marketing at any time.

To exercise these rights, please contact us using the details below.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data. However, no method of internet transmission or electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update this policy periodically. The "Last updated" date at the top will reflect changes.

9. Contact Us